FutureNow – Creative and Leisure Industries Training Council Inc
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Hospitality

Hospitality is the art of welcoming people. Its overriding social aspect through the provision of food, drinks and rest, confirms Hospitality is at the heart and soul of the community.

It is a service industry comprising a wide range of fields broadly divided into Accommodation and Food & Beverage services. The industry encompasses a large workforce in front- and back-of-house service, in establishments ranging from budget to ultra-luxurious, including hotels, motels, holiday parks & resorts, cruise ships, restaurants, clubs, pubs, arenas and sporting venues, cafés or coffee shops, catering services and casinos.
​

The Hospitality sector has been significantly affected by the impacts from Government-enforced restrictions in response to the COVID-19 outbreak. However, it has also made a significantly positive contribution throughout the crisis to date through offering takeaway food and drinks as well as accommodation to people in quarantine, self-isolating or experiencing homelessness.
Hospitality Case Studies
Western Australia has a rich diversity of hospitality businesses with great workforce initiatives. FutureNow continues to undertake research on best practice models to share information with our industry and training partners. Below is a case study which illustrates successful implementation of identified strategies both internationally and locally, including the Western Australian Hospitality Ambassador Program. 
Read about Innovative Hospitality Skilling Programs

Current Projects

FutureNow consults with the broader tourism industry, training providers and other stakeholders to explore business skills training options for tourism operators. ​​

​Annual Industry Snapshots​
Based on ongoing collection of industry information and analysis of workforce trends, FutureNow produces industry-specific reports, updated annually.   ​
Read our current Accommodation
​Industry Snapshot
Read our current Cookery and Food & Beverage
​Industry Snapshot

Training and Education

FutureNow works with stakeholders across the training and education landscape, and has a formal role to play in the development of vocational education and training to meet industry needs.
 
Western Australians have access to a range of hospitality and cookery training and education opportunities, from secondary schools, through to vocational and higher education providers, including TAFEs, private Registered Training Organisations, and Edith Cowan University, Murdoch University and Curtin University. 
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​SIT Tourism, Travel and Hospitality Training Package

Training package qualifications are developed through a process of national consultation with industry.
FutureNow works with our industry partners across Western Australia to provide current industry advice that informs the development or review of Travel and Tourism training package products. 


The current SIT - Tourism, Travel and Hospitality  Training package, comprises 33 qualifications in tourism, travel, hospitality, cookery and events at levels ranging from Certificate I to Advanced Diploma.

Learn about the key players involved in the development of Travel and Tourism training package products:
  • The Australian Industry Skills Committee plays a critical role in the approval of national training package products.  
  • The Tourism, Travel and Hospitality Industry Reference Committee (IRC) is the formal channel for considering industry skills requirements in the development and review of training packages.
  • SkillsIQ is the Skills Service Organisation that supports the Tourism, Travel and Hospitality IRC in their work developing and reviewing training packages.  

Apprenticeships and Traineeships

​Apprenticeships and traineeships provide a way to combine training with a job, enabling the student to work towards a nationally recognised qualification whilst earning a wage. 
Access the traineeships linked to Hospitality and Cookery Qualifications

​VET for Secondary Students

FutureNow works with industry to provide current advice on the suitability of vocational Tourism qualifications for delivery to secondary students. This advice is collated and updated annually into the VET Qualifications Register for Secondary Students. 
​​
Access the current VET Qualifications Register for Secondary Students.

Our Industry Partners and key resources

FutureNow works closely with a wide range of industry partners in hospitality to examine current trends and identify opportunities to support its workforce.
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In particular, we wish to thank the following partner organisations, who maintain representation on our Board and Industry Advisory Groups:
  • Accor Hotels
  • Australian Hotels Association (WA)
  • Caravan Industry Association (WA)
  • ​Clubs WA
  • Crown Perth
  • Four Points by Sheraton
  • Fraser's Restaurant Group
  • Hospitality Group Training
  • Hyatt Regency Perth
  • InterContinental Hotels Group
  • Matilda Bay Restaurant and Bar
  • RAC Parks and Resorts
  • Parmelia Hilton Perth
  • RAC Perth Arena
  • ​Sneakers & Jeans
  • Tourism Western Australia​​​
COVID-19 Updates and resources for the Hospitality Industry
  • ​Restaurant & Catering Australia
  • Australian Hotels Association WA
  • ​Australian Culinary Federation 
  • Accommodation Association of Australia
  • Caravan Industry Association of Australia
  • ​Caravan Industry Association WA
  • RAC Parks and Resorts
  • ​Clubs WA (for members only)
  • Bars and Clubs
  • ​Help Out Hospo
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  • About us
    • About FutureNow
    • About Workforce Development
    • About Training Councils
    • Government Links
    • Information for Training Providers
    • Governance
  • Industry Areas
    • Performing Arts
    • Visual Arts and Design
    • Galleries, Museums and Libraries
    • Screen
    • Media and Publishing
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    • Racing and Equine
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